23 GUIDES
Claims & scrap
Receive batteries, settle customers, recover from suppliers and sell scrap.
Receive a defective battery from a customerCreate a traceable claim before deciding on a replacement or refund.Receive a claim and settle the customer immediatelyChoose a replacement, refund or both while creating the claim invoice.Issue the same or a different replacement modelResolve a received claim by issuing saleable stock to the customer.Refund a customer claim in cash or bankRecord an actual refund without issuing a replacement.Record claim money owed to the customerKeep an unpaid claim amount separate from money already paid.Pay an outstanding customer claim amountClear all or part of an amount previously marked payable later.Combine replacement, refund and money payable laterRecord all parts of one customer agreement in the same settlement.Correct a customer claim settlement or paymentReverse dependent payments before reversing the settlement itself.Find a customer claim and check its historyTrace a battery from receipt to customer settlement and supplier handling.Send multiple defective batteries to a supplierCreate a dispatch using individual battery records across models and customers.Approve supplier value and receive it laterRecord an accepted claim amount before replacement stock or money arrives.Receive a supplier replacement in the same or a different modelChoose the item actually received and the agreed replacement value.Receive a different model with a price differenceRecord money or supplier balance adjustments alongside a replacement.Receive supplier claim money into cash or bankRecord an actual supplier refund against a dispatched battery.Receive supplier credit against a claimApply a supplier-approved amount to the supplier account instead of receiving cash.Receive an approved supplier claim in several partsTrack a remaining approved value after each partial recovery.Reject a supplier claim and receive the battery backSeparate the supplier decision from the physical return of the battery.Correct supplier approval or recoveryUndo the received stock, money or credit before reversing its approval.Cancel an incorrect supplier dispatchReturn eligible dispatched batteries to the available defective-stock pool.Sell available defective batteries as scrapRecord which batteries left defective stock and the amount charged to the buyer.Correct or cancel a scrap saleFix the buyer, selected batteries or sale value while preserving history.Check where defective batteries are nowDistinguish available stock, supplier dispatches, returns and scrap sales.Review and export customer claim activityUse the report for an overview, then open the claim for its detailed history.
Looking for something else?Search all Nizam guides