Knowledge base

Correct or cancel a scrap sale

Fix the buyer, selected batteries or sale value while preserving history.

Reviewed 9 October 2026

WHERE TO GO

Claims & returns → Scrap Sale → saved sale

Step by step

  1. Find and open the saved scrap sale.

  2. Edit the buyer, date, selected records or pricing as required.

  3. Use Update Sale and review the revised total.

  4. For a sale that did not happen, use Cancel and confirm.

  5. Check defective-stock availability and the buyer ledger.

  6. Review any separately recorded receipt; update or reverse it only if the actual money record is wrong.

What to check

  • The updated or canceled sale is reflected in the buyer account and defective-stock availability.

Things to know

  • Canceling a scrap sale does not physically refund the buyer.
  • Do not re-add a battery to another scrap sale until it is available.

Still stuck?

Ask Nizam for help Include your app version and the exact message you see.