Pay an outstanding customer claim amount
Clear all or part of an amount previously marked payable later.
Reviewed 9 October 2026
WHERE TO GO
Customer claims → selected claim → Pay outstanding
Step by step
Open the claim and confirm the outstanding amount.
Choose Pay outstanding.
Enter the actual payment amount, date and Pay from account.
Keep the payment at or below the outstanding amount and confirm.
Check payment history, the remaining outstanding amount and Money.
What to check
- The selected account decreases and the claim’s outstanding amount reduces by the payment.
Things to know
- A partial payment leaves the remainder outstanding.
- For a correction, reverse the payment in claim history before changing its settlement.