Cancel an incorrect supplier dispatch
Return eligible dispatched batteries to the available defective-stock pool.
Reviewed 9 October 2026
WHERE TO GO
Supplier Claims → selected dispatch
Step by step
Open the dispatch and review each battery’s history.
Reverse dependent recoveries and approvals first where required.
Use the dispatch cancellation action when it becomes available.
Confirm the cancellation.
Check the defective-stock list before creating the correct dispatch.
What to check
- The canceled dispatch remains traceable and eligible batteries become available again.
Things to know
- Do not cancel a dispatch simply because a supplier rejected it; use rejection and physical return actions.
- Check actual battery location before changing the record.