Receive a claim and settle the customer immediately
Choose a replacement, refund or both while creating the claim invoice.
Reviewed 9 October 2026
WHERE TO GO
Claims & returns → Claim Invoice
Step by step
Enter the customer, date, submitted battery code and defect.
Choose Item Replacement, Cash / Bank Refund, or Replacement + Refund as appropriate.
For a replacement, select the issued model and quantity. For an actual refund, enter the amount and paying account.
Choose Add Item so the complete decision is included in the invoice.
Save the invoice and check both the receipt and the settlement in Customer claims.
What to check
- The customer claim is recorded, with the chosen stock issue and/or actual refund.
Things to know
- If a message says the claim was saved but settlement failed, open that saved claim before trying again. Do not create a second receipt.
- A replacement can be a different model from the defective battery.