Issue the same or a different replacement model
Resolve a received claim by issuing saleable stock to the customer.
Reviewed 9 October 2026
WHERE TO GO
Claims & returns → Resolve Customer Claims
Step by step
Find the customer claim by customer, model or battery code.
Choose Resolve claim and set the settlement date.
Under Replacement items, select the model and quantity being issued. Use Add replacement for additional models.
Leave Actual refund and Amount to pay later at zero unless they are part of the agreement.
Add notes, review the total claim cost and save the settlement.
Check settlement history and the replacement item’s ledger.
What to check
- Saleable stock decreases and the replacement cost appears as claim cost. The defective battery remains separately traceable.
Things to know
- Replacement cost follows inventory costing, not the item’s retail selling price.
- Resolve stock shortages or date restrictions before retrying.