Refund a customer claim in cash or bank
Record an actual refund without issuing a replacement.
Reviewed 9 October 2026
WHERE TO GO
Customer claims → selected claim → Resolve claim
Step by step
Confirm the customer and battery code.
Set the date and remove any replacement rows you are not issuing.
Enter the amount under Actual refund (Rs).
Choose the cash or bank account under Pay from.
Leave Amount to pay later at zero if nothing remains due, add notes and save.
Check settlement history and the selected Money account.
What to check
- The actual refund reduces the selected money account and contributes to claim cost.
Things to know
- Use a suggestion only after checking the agreed refund. A suggested value is not automatically the amount paid.
- Do not enter the same claim refund again in Money.