Knowledge base

22 GUIDES

Troubleshooting

Resolve common problems and understand current limitations.

My verification code has not arrivedCheck the address and resend a current code without restarting company setup.Why did Nizam sign me out on another PC?Understand the single active identity session and device resets.I signed in but cannot see the companyCheck the identity, membership and whether the data was local.A menu, save action or export is missingCheck your assigned role and the supporting permissions for the task.Nizam opens in read-only modeDistinguish an expired license from offline Team Mode or missing permissions.The license payment QR is missing or unclearUse only payment details actually provided by the plan screen.This record changed on another PCReload the latest saved version before editing it again.My saved invoice is not in the listCheck company, dates, search and the save result before creating another invoice.The invoice says paid, but cash or the party balance did not changeRecord actual receipts and payments through Money in the reviewed version.Adjust Item did not change the stock quantityTrace stock through real source movements; the reviewed adjustment control is incomplete.Retail Prices Update does not save the new pricesUse the individual item edit route and verify the saved value.The retail-price grid differs from the invoice priceCompare the tax basis used by the two calculators.Low Stock does not match the current quantityUse current Stock Summary for a reorder check.An item has quantity but no stock valueCheck whether the stock has a supported cost history.An older sale’s profit changed after a purchaseCheck whether a later receipt covered stock that had previously gone negative.A stock-related edit or reversal is blocked by its dateRespect later stock movements and investigate the sequence.The claim was saved but settlement failedContinue from the saved claim instead of receiving the battery twice.A defective battery is missing from Send to supplierCheck filters and the battery’s current availability.The printed invoice shows zero Sales TaxCheck the saved net price and the current print-layout limitation.A backup, second copy or restore failedKeep the working data and investigate the failed operation.Nizam asks to update the cloud serviceResolve a desktop/cloud compatibility block before using the affected features.A newer update is not being offeredCheck version, connectivity and published release availability.
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