Find a customer claim and check its history
Trace a battery from receipt to customer settlement and supplier handling.
Reviewed 9 October 2026
WHERE TO GO
Claims & returns → Resolve Customer Claims
Step by step
Search using the customer, model or unique battery code.
Apply the status or party filter if needed.
On a narrow screen, use All claims to return to the claim list.
Select the claim and inspect the received batteries, settlement history and outstanding amount.
Use the report tab when you need a broader filtered list.
What to check
- You can identify the exact claim and its completed and pending actions.
Things to know
- A customer can be settled while the defective battery still awaits the supplier.
- Customer settlement status and physical battery location answer different questions.