Receive a defective battery from a customer
Create a traceable claim before deciding on a replacement or refund.
Reviewed 9 October 2026
WHERE TO GO
Claims & returns → Claim Invoice
Step by step
Create a new claim invoice and select the customer and date.
Select the submitted model, enter its unique battery code, quantity and defect details.
Choose Pending if the customer decision will be made later.
Choose Add Item. Repeat for other batteries, keeping their codes distinct.
Review the added lines and choose Save Invoice.
Open Customer claims and confirm the saved claim number and batteries.
What to check
- The claim appears in the customer workspace and available defective stock.
Things to know
- Receiving a defective battery does not put it into normal saleable stock.
- Adding a line in the form is not the same as saving the invoice.