Knowledge base

The printed invoice shows zero Sales Tax

Check the saved net price and the current print-layout limitation.

Reviewed 9 October 2026

WHERE TO GO

Invoice preview / print

Step by step

  1. Review the item retail price, discount, configured tax and saved net unit price.

  2. Check whether tax was already included in that net calculation.

  3. Compare the line total and overall invoice amount with the expected result.

  4. Do not add another payment or duplicate tax entry just to change the printed label.

  5. Keep the invoice example for support if you require an accurate separate tax breakdown.

What to check

  • You distinguish the saved invoice amount from its printed tax presentation.

Current limitation

  • Known limitation: the reviewed invoice print summary has a zero Sales Tax row even when configured tax contributes to the net rate.
  • Changing the company tax default does not repair that static summary row.

Still stuck?

Ask Nizam for help Include your app version and the exact message you see.