A defective battery is missing from Send to supplier
Check filters and the battery’s current availability.
Reviewed 9 October 2026
WHERE TO GO
Supplier Claims → Send to supplier; Claim Item Stock Report
Step by step
Clear model, code and dealer filters in the selection dialog.
Confirm the customer claim invoice was actually saved.
Find the battery in Claim Item Stock Report.
Check whether it is already in another dispatch or sold as scrap.
If rejected by a supplier, confirm Receive battery back was recorded after its physical return.
Correct the original record only when its recorded location is wrong.
What to check
- The missing battery is explained by its filter, receipt or stock status.
Things to know
- Customer settlement alone does not make the defective battery unavailable.
- A supplier rejection alone does not put it back in your available stock.