The claim was saved but settlement failed
Continue from the saved claim instead of receiving the battery twice.
Reviewed 9 October 2026
WHERE TO GO
Claim save message → Customer claims
Step by step
Read the message for the saved claim number.
Open Customer claims and find that number or battery code.
Check which receipt and settlement actions already succeeded.
Resolve the displayed stock, account or date problem.
Use the existing claim’s resolution action for the missing settlement.
Confirm that the battery was received only once.
What to check
- The original receipt is retained and its missing settlement is completed.
Things to know
- Do not create a second claim invoice to retry a settlement.
- Inspect history after an uncertain network result before repeating any payment.