Knowledge base

Check synchronization and a slow Team Mode save

Wait for the shared record to be confirmed before creating another copy.

Reviewed 9 October 2026

WHERE TO GO

Save result and Administration → Backups & sync

Step by step

  1. Keep the connection active while a save is in progress.

  2. Wait for the success or error result before clicking Save again.

  3. If the outcome is uncertain, check the invoice or activity list for the original record.

  4. Review company storage and synchronization status.

  5. Reconnect and refresh the relevant workspace when the service is available.

  6. Confirm the same record on the other PC before continuing a test that depends on it.

What to check

  • The record appears once and reflects the shared company state.

Things to know

  • A Team Mode save waits for server acceptance and refreshed shared data; it can take longer than a local save.
  • Offline Team Mode permits viewing, not new business edits.
  • Never assume a timeout means the record definitely was not saved.

Still stuck?

Ask Nizam for help Include your app version and the exact message you see.