Knowledge base

Cancel an incorrect sale or purchase invoice

Reverse a document that should no longer count as a posted invoice.

Reviewed 9 October 2026

WHERE TO GO

Open saved invoice → Cancel

Step by step

  1. Find the invoice and confirm that it is the document you intend to cancel.

  2. Check related receipts or payments so you understand what will remain.

  3. Choose Cancel and read the reversal confirmation.

  4. Confirm and wait for success.

  5. Check item history and the party ledger, including any remaining receipt or advance.

What to check

  • The document no longer contributes as an active invoice; reversal history remains.

Things to know

  • Cancellation is not a cash refund. Handle money actually returned through the appropriate recorded transaction.
  • A purchase cancellation may be blocked by later stock usage or other dependencies. Read the error before taking further action.

Still stuck?

Ask Nizam for help Include your app version and the exact message you see.